We had to walk through narrow winding steps to the room. If you have a large suitcase, you may have hard time. I expected a local Japanese family to welcome us because I was going to aske some advice and suggestions but it was a Chinese famly. So I did not ask them. Another thing we were not happy about was this Chinese lady asked my husband passport. She made a copy of it. Not only that I had to write my information on the paper and signed it. We made a reservation through hotels.com so we should not be asked to do so. I'm still not happy about this. Next hotel we stayed never asked to show his passport nor my signature. They just handed us the keys. So they made me wonder why and what they are trying to do with our information. I'm not goint to stay there again for sure. Certainly I did not feel comfortable to give too much personal informtion.