We overall enjoyed our stay at the property, although there was a notable issue regarding parking due to a language barrier with the front desk receptionist. Unfortunately, the receptionist's limited proficiency in English led to a misunderstanding about the parking fees. We were informed that using the hotel-affiliated parking lot (located near the 7-eleven) would cost 1200 yen per night. The receptionist handed us a parking voucher, instructing us to insert it into the machine upon exiting the parking area.
To our surprise, we ended up being charged 4500 yen for both nights with no hotel discount applied. Upon reflection, it became apparent that the receptionist likely intended for us to present the discounted voucher to the parking lot employees before paying. I hope that the property takes steps to improve the English communication skills of its employees, ensuring that they can effectively convey important information to customers. This enhancement in communication would undoubtedly contribute to a more seamless and enjoyable experience for guests.