The staff were very helpful. The room was spacious. It was amazing to have our own private in-room onsen! We really enjoyed that. It was wonderful to have close access to the Jigakudani Monkey Park and the amazing mountain peaks. My complaint might be directed toward the property or it might be directed toward Expedia. Expedia explicitly stated that there was laundry, but there was no laundry available in the hotel. I specifically looked to book a hotel with laundry in the midst of our mountain trekking trip. I had to schlep my family's bags of dirty clothes 15 minutes across town and sit in a laundromat since there was none in the hotel. Expedia and Hotel Housei need to sit down together and get all the facts straight!