Great hotel for couples who want a real Japanese experience. You wear kimonos at all times including for the amazing dinners. Rooms are nice but old fashioned. Many face the road but have beautiful views of the hills. Staff are amazing and on par w the Tokyo Kimpton. Easy to get around w a shuttle bus to Gora for the cable car to the lake and the train to Odawara. We choose to take the Z bus from Odawara which drops you off in front of the hotel- stop 139. Fare is 940 yen buy driver will only give change for notes of a 1000 yen or less. Onsen is basic and maybe the most disappointing part of the hotel. Two small pools- one inside and one outside. There are no choices on the set meal package and it is catered to the Japanese so if you dislike fish be warned! Overall a great experience