My friends and I stayed at this hotel for one night in June 2023. We arrived at the hotel early at 10am before the check-in time, and they offered luggage storage services to us. We traveled around the onsen and returned at 2:30pm. By then, the room was ready and our luggage had been transferred directly to the room. I stayed on the 14th floor of the north wing and the mountain view from the room was excellent. We enjoyed a great Kobe beef dinner and Japanese breakfast in the room. The service was also professional and provided in fluent English. Our package also included access to the premium lounge, where the drinks were very good.
I would recommend that the hotel increase the operating hours for the premium lounge (currently closed at around 10pm).