Great for travel to/from airport and Tokyo Station (across the street!). The staff was helpful and the concierge Saido is wonderful. Room very comfortable with nice view. The only thing I would change is if your room is ready, why not let you check in even if it before 3pm? Seems unnecessary and petty to make people wait if the room is ready (not to mention, it is a zoo if everyone has to check in at the same time). Also, should have a computer in the Business Center.