Lovely place. Friendly staff. Limited English spoken or in signage. Clean but dated decor. Good local food. Reasonable prices.We had a late arrival on the first night and were put into a substandard room by mistake; had to make up our own beds (futons), no towels or instructions on using the onsen. Management were very apologetic the next day.we hired bikes from the hotel because the hotel is 30 minutes from Mashiko.