The rooms and toilets were clean and the bus stop to the main Kawaguchiko station is right outside the hotel. We could see Mt Fuji from our windows and it was majestic. The onsen was delightful, with robes, footwear, Dyson hair dryers, quality soaps and facial products available for use.
There are no lifts from the ground to the lobby so you will need to carry your luggage up a flight of stairs to the reception.