The rooms did not look anything like the pics. The actual rooms are smaller & have green tatami. No floor chairs as pictured but you get cushions. Maybe they have halved the room size over the years to make more rooms? The rooms weren’t bad, I still would have booked it but they just weren’t as pictured. No tea or hot water in your room but there was tea & hot water dispensers on each floor, but the tea was either really weak, didnt work properly or needed to be refilled as it was just hot water with a couple of tea leaves in the bottom. We did try both floors dispensers. It wasnt fixed the 6 days we stayed. Onsen is closed between 9-3pm for cleaning & the heaters in the rooms don’t work between those times. There’s no elevator so if you have heavy big luggage & can’t carry it yourself ask for a lower room. The hotel has everything you need though! Miwa san dealt with foreign guests & she is lovely. Explained about resorts & busses and gave us discount coupons &maps for the resorts we wanted to go to. Theres a folder with info in the room about attractions& all the bus times. There’s a drying room with locks for your ski & snowboard. It’s great location in the middle of the street with all the restaurants& shops around. You can easily walk to the bus and down to Akakura onsen resort. The indoor onsen uses natural water you can see the minerals floating and don’t get too hot with the windows next to it. There is yukata, rooms are warm, coin laundry and free massage chair.