The room was OK, small size but enough for what it's used. We didn't have any problems and the staff were helpful. The bed was too firm, as it tends to be the case in most places in Japan. The pillow in the room was like a brick. Luckily you can go downstairs and choose a different pillow from some shelves, which we didn't find in other hotels. There were "welcome drinks" from 18-20h with some soft and alcoholic drinks, free of charge. Breakfat was OK. Unlike most hotels we stayed, there were some of western options; granola, fruit salad, yogurt and croissants. Which really make a difference when you are not used to have rice and fish or meat for breakfast.