The service was excellent. The staff went above and beyond to make our stay a positive experience. The only reason for putting 4 stars is that the bathroom in our room had a strong ammonia smell. Also, as a heads up, I went with my elderly mother and the building had steep stairs to get to the bath and dining, and the room was not exactly barrier free and we tripped over a couple of times (We didn't think much of it at the time of booking, so it's our fault) Otherwise, it was a great!