Pros: - Shuttle bus will pick you up at the train station and also take you to sister property - The staff is amazing, they go above and beyond for you. - It's a ryokan - They have onsens - Gives you access to sister property - Breakfast and dinner were included - They gave you bento boxes for lunch - Delicious food at the Four Seasons restaurant - Fantastic spa (we got massages and they were awesome!) - They have yukatas for you to wear. - They cater to vegetarians. My husband eats anything, I'm a bit picky and told them I wanted a vegetarian meal. They were able to work with that and I had just a great a meal as my husband at the Four Seasons. - The staff does a turn down service for you where they will set up the beds while you're at dinner. And then put them away when you're eating breakfast. Cons: - Everything seemed to shut down from 11AM-2PM - no shuttle bus, no access to onsen, no food, not sure what you're supposed to do during that time. We ended up hanging out in our room. - They did have some staff members especially at the restaurant that speak English but it was very limited. What we concluded was we don't think a lot of non-Japanese tourist go to this hotel, which made it even more special for us. They were extremely accommodating and we would definitely go again!