Incredibly clean! Excellent and friendly customer service. Breakfast buffet was a real treat. There was a mix of Japanese and Western breakfast items. Bunk capsules are spacious. The only 2 downfalls are the mattress is very flat and the fan inside the capsule isn’t strong enough. But easy fixes. I used my blanket as an extra layer of cushioning to sleep on. And I cooled myself down by simply not using my blanket. 4/5 Stars.